Question 1

What services does Nuviora provide?

Accepted Answer

Private communication coaching, relationship guidance and educational consultancy for individuals, couples and families, plus structured programmes and workshops.

Question 2

Is Nuviora a therapy or medical clinic?

Accepted Answer

No. Nuviora does not provide medical, psychiatric or psychotherapy services. Where clinical assistance is required, we recommend an appropriately qualified professional.

Question 3

Who can book a consultation?

Accepted Answer

Adults who are seeking guidance about their own relationship or communication situation.

Question 4

Can I attend alone?

Accepted Answer

Yes. An individual consultation is often a suitable starting point.

Question 5

Must my partner attend?

Accepted Answer

No. Attendance in joint sessions must be voluntary for both participants.

Question 6

Can I book a session for someone else?

Accepted Answer

You may enquire on their behalf, but the participating adults must confirm voluntary participation before a session proceeds.

Question 7

Is participation voluntary?

Accepted Answer

Yes. Voluntary participation is required for all consultations.

Question 8

How private are consultations?

Accepted Answer

Nuviora handles consultation information privately, subject to legal, safeguarding and safety limitations described in the Confidentiality Notice.

Question 9

Are consultations recorded?

Accepted Answer

No, and participants must not record without written consent.

Question 10

Can Nuviora guarantee reconciliation?

Accepted Answer

No. Outcomes depend on participation and circumstances outside our control.

Question 11

Can Nuviora determine who is at fault?

Accepted Answer

No. The consultant does not adjudicate blame.

Question 12

Does Nuviora provide legal advice?

Accepted Answer

No. Legal matters must be addressed by an authorised legal professional.

Question 13

Does Nuviora provide medical diagnoses?

Accepted Answer

No. We do not diagnose, medicate or treat medical or mental-health conditions.

Question 14

What happens if there is violence or abuse?

Accepted Answer

This service is not appropriate for active abuse. Please contact local emergency services or a specialist safeguarding professional. We may decline a joint session where participation appears unsafe.

Question 15

Can a joint session be declined?

Accepted Answer

Yes. The consultant may decline or pause a joint session when it appears unsafe or unsuitable, or recommend an individual session first.

Question 16

How long is a consultation?

Accepted Answer

Individual consultations are 60 minutes; couples consultations and programme sessions are 75 minutes.

Question 17

Are online consultations available?

Accepted Answer

Yes. Sessions are available online with a secure meeting link, or in person in the UAE.

Question 18

What languages are available?

Accepted Answer

Consultation languages will be published on individual consultant profiles once verified.

Question 19

How do I reschedule?

Accepted Answer

Rescheduling requests are made through the Client Portal or by contacting support at least 48 hours before the booked start time.

Question 20

What happens if I miss a session?

Accepted Answer

Missed appointments are generally non-refundable. See the Refund and Rescheduling Policy for details.

Question 21

Are programme payments refundable?

Accepted Answer

Programme cancellation eligibility depends on the number of sessions already delivered. Completed sessions are non-refundable.

Question 22

Can I receive a receipt?

Accepted Answer

Yes. Receipts are issued after successful payment.

Question 23

Can I purchase a session as a gift?

Accepted Answer

Gift arrangements are possible on enquiry, subject to the participating adult confirming voluntary participation before the session.

Question 24

How is my information handled?

Accepted Answer

In line with the Privacy Policy. We collect only what is necessary and separate administrative, intake and safeguarding information.

Question 25

What happens after the first consultation?

Accepted Answer

You may receive agreed actions or reflection materials. Additional sessions are optional unless part of a prepaid programme.

Frequently asked questions.